Tranquility is the Goal
A trip to the spa should be a relaxing, blissful time. But if it’s your first visit, it can be slightly intimidating. The following tips on spa protocol 101 will remind you of the do’s and don’ts as you make the most out of your Phiz Spa experience.
Please Be on Time
At most spas, if you’re late, you lose – spas often can’t push your appointment back more than 10 minutes. Need an incentive to arrive on time? Here at Phiz Spa take advantage of our serene Reception Areas with a cup of tea or water while you wait.
Cancellation Fees
As usual it is encouraged that you give us as much notice as possible when having to change or cancel your services. Day before cancellations are a fee of 50% of your service(s).
Day-of or NO SHOWs are a charge IN FULL. Service providers everywhere are no longer in a position to make exceptions to these policies and hope you’re able to understand that when booking. For the fastest way to cancel, feel free to go online to do it, otherwise text as soon as you can to 503.400.2424 to let us know your scheduling needs.
Mind Your Manners
Your cell phone should be turned to silent while in the spa; using it is a huge no-no. Better yet, leave it at home and make Miss Manners proud. As a courtesy to others getting services, please keep conversations in a soft tone.
In the Buff
Nudity is probably the aspect of spa-going that causes guests the most anxiety. Let’s be honest–baring it all to someone you’ve just met can feel awkward. But keep in mind that our therapists go to great lengths to maintain guest modesty. If you’re uncomfortable about being in the buff, it’s perfectly okay to wear underwear or our disposable undergarments during your service.
Tips on Tipping
Leaving 15 to 20 percent is customary. However, it’s also normal to tip as you would in a restaurant. Receiving services from more than one therapist? It’s best to leave a separate tip for each one.
Medical Conditions
If you have any type of medical condition, you need to mention it to your technician, preferably when you book your appointment. Certain treatments may not be advisable for you. All other slight conditions will be discussed as you fill out your consultation form at the beginning of your service.
Mixing Your Activities
On the day of treatment, try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a body treatment. Drink plenty of water before and after your treatment. Certain services might require you to stay out of the sun as well. Also, don’t schedule a physically demanding endeavor after a spa appointment. Keep that relaxed feeling you enjoyed long after you leave!
What About the Kiddos?
A spa is a great place to get a little alone time, so it’s best to not to bring children under 16. If children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others. If nothing else, check with your technician first.
Shaving
If you plan on shaving prior to a treatment (as is advised for men receiving facials or before laser treatments), do so at least two hours before your scheduled appointment to avoid any skin irritation.
Speak UP!
All aspects of our treatments can be modified to your preference: lighting, music, room temperature, talking or no talking. If you would like for the pressure of your massage to be adjusted, LET YOUR THERAPIST KNOW! Also, feel free to ask questions. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn’t helpful, please contact Erin Molyneaux, owner of the spa.
Book Ahead
When available, advanced booking – by phone or online booking – will likely minimize your frustration with scheduling and ensure that you get the date and time that fits your busy life best.
HAPPY CUSTOMERS
I booked a facial for my daughter because they offer a first facial for teens which was what I was looking for, and also from pics online it looked nice and a good location.
It’s kind of a hidden gem, really. They were clean, cute, and courteous. My daughter had a great first experience and for that reason I plan to come back here for myself as well.
I had a phenomenal experience at Phiz Spa in Salem! I received intense pulse light (IPL) laser treatment to address broken capillaries, brown spots, and to boost collagen on my face, neck, chest, and hands. Erin, the owner, is incredibly knowledgeable, and uses cutting-edge technology with precision and care.
The spa itself is stunning—luxurious, impeccably clean, and beautifully designed. Not only are the treatments top-tier, but the prices are exceptional for the quality of service and results.
When you’re spending hard-earned money for a service, you want the person you have hired to respect your wallet, not to mention your body. This is Erin. She knows what she’s doing because she’s very well educated in her field.
I hope that if you find the need for removing body hair (wherever that hair is), that you seriously consider booking an appointment. I trust that you will find her to be very personable, professional and amazing at what she does.
